Improving Our Skills in the Ministry​—Witnessing by Telephone

WHY IMPORTANT: Telephone witnessing is an important way to “bear thorough witness to the good news.” (Ac 20:24)a It enables us to witness to someone when circumstances do not allow us to visit him in person.

HOW TO DO IT:

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  Prepare. Choose an appropriate topic. Then make an outline of what you wish to say. You might also prepare a short message that explains the purpose of your call in case you get an answering machine. It is helpful to sit at a table with the outline and other materials you will need, such as an electronic device open to JW Library^® or jw.org^®

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  Relax. Talk naturally. Smile and gesture as if the person could see you. Avoid unnecessary pauses. It is helpful to work along with others. If the householder asks a question, repeat it out loud so that your partner can help you find the answer

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  Lay the groundwork for a return visit. If the person shows interest, you could leave a question to answer on the next phone call. You might also offer to e-mail, personally deliver, or send a specific piece of literature. Or you can offer to text or e-mail one of our videos or articles. When appropriate, tell the person about our Online Bible Study Lessons or another item on our website